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Privacy Policy

At Biostrum Nutraceutical LLP ("Biostrum", "we", "us", or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.bcolostrum.com, purchase our products, or interact with our services. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

We collect the following categories of information to deliver and improve our services:

1.1 Personal Information You Provide

  • Name, email address, phone number, and delivery/billing address
  • Payment information (processed securely via third-party payment gateways; we do not store card details)
  • Account credentials (username and encrypted password, if you create an account)
  • Enquiries, feedback, reviews, and any other communications you send us
  • Wholesale/B2B inquiries and private-label partnership details

1.2 Information Collected Automatically

  • IP address, browser type, operating system, and device identifiers
  • Pages visited, time spent on pages, and referral URLs
  • Cookies and similar tracking technologies (see Section 6)
  • Purchase history and browsing behavior on our website

1.3 Information from Third Parties

  • Payment processors (e.g., Razorpay, PayU) for transaction verification
  • Logistics partners providing shipping and delivery status updates

2. How We Use Your Information

We use your information for the following legitimate purposes:

  • Processing and fulfilling your orders, including shipment tracking and delivery notifications
  • Creating and managing your account on our website
  • Communicating with you about your orders, inquiries, and support requests
  • Sending promotional emails, newsletters, and product updates (with your consent; you may opt out at any time)
  • Personalizing your shopping experience and product recommendations
  • Improving our website performance, user interface, and product offerings
  • Complying with applicable legal obligations under Indian law (IT Act 2000, Consumer Protection Act 2019)
  • Detecting, preventing, and addressing fraud, security breaches, or technical issues

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist us in operating our website and delivering services, including payment processors, logistics and courier partners, email marketing platforms, and analytics providers. These parties are contractually obligated to handle your data securely and only for the purposes specified by us.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted on our website (HTTPS)
  • Secure, encrypted storage for sensitive personal data
  • Restricted access to personal information — only authorized personnel with a need-to-know basis
  • Regular security audits and vulnerability assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Order and transaction records: retained for 7 years as required under Indian tax regulations
  • Account data: retained for the duration of your account plus 2 years after account closure
  • Marketing data: retained until you withdraw consent or unsubscribe

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use the following types:

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart, login sessions)
  • Analytics Cookies: Help us understand user behavior and improve our website (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Preference Cookies: Remember your settings and preferences for a personalized experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies.

7. Your Rights & Choices

As a user of our website, you have the following rights with respect to your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us
  • Data Portability: Request a structured, machine-readable copy of your personal data

To exercise any of these rights, please contact us at privacy@bcolostrum.com. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and products (except Colostrum Capsules, which are suitable for children above 1 year under adult supervision) are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has submitted personal information to us should contact us at sales@bcolostrum.com.

10. International Data Transfers

Biostrum Nutraceutical LLP is headquartered in India and primarily serves the Indian market, with exports to 15+ countries. If you are accessing our website from outside India, your information may be transferred to and processed in India. By using our website, you consent to this transfer. We ensure that adequate safeguards are in place for international data transfers in compliance with applicable data protection laws.

11. Governing Law & Compliance

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

  • The Information Technology Act, 2000 and the IT (Amendment) Act, 2008
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on this page with a revised 'Last Updated' date
  • Sending an email notification to registered users for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any modifications constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Privacy Officer: